Duration: 3 to 21 training days
Delivery: In-person
About the Program
The Sign Language for Customer Service Staff program enables participants to communicate at a basic level with customers who have hearing disabilities and serve them respectfully and effectively. It introduces Deaf people, their culture and communication etiquette, the finger alphabet and numbers, signs for greeting and introductions, and the vocabulary and phrases most used in service situations.
Program Objectives
- Learn about Deaf and hard-of-hearing people and the etiquette of communicating with them.
- Learn the finger alphabet and basic numbers.
- Master signs for greeting, introductions and enquiries.
- Gain the common vocabulary and phrases used in service situations.
- Create an inclusive, accessible service environment for people of determination.
What you will learn
- Welcome a Deaf customer and introduce yourself in sign language.
- Use the finger alphabet to spell names and words.
- Understand a customer’s basic request and reply with simple signs.
- Use supporting aids such as writing and visuals when needed.
- Deliver service in a way that respects the customer’s dignity and independence.
Customer Service Courses